Customer Success Specialist

TL;DR

Customer Success Specialist (SaaS): Managing the full customer journey from onboarding to renewal with an accent on account management and retention. Focus on driving fast time-to-value for clients and collaborating cross-functionally to resolve complex customer issues.

Location: Onsite in Raleigh, NC

Company

hirify.global is a product-driven company focused on creating meaningful experiences and solving real problems for its customers through a culture of curiosity and growth.

What you will do

• Manage the full customer journey, from initial onboarding through to renewal.
• Serve as the primary point of contact to develop and maintain strong customer relationships.
• Provide training and onboarding to ensure new customers reach their goals efficiently.
• Manage a customer book of business with responsibility for satisfaction and monthly retention targets.
• Collaborate with cross-functional teams to resolve customer issues in a timely manner.
• Maintain deep knowledge of company products and services as they evolve.

Requirements

• Strong organizational and process management skills.
• Excellent communication and interpersonal skills.
• Experience in a customer-facing role (preferred).
• Proven problem-solving abilities and a drive to advocate for clients.
• Ability to work both independently and as part of a team.
• Must be based in or able to work onsite in Raleigh, NC.

Culture & Benefits

• Daily catered lunches from local restaurants and diverse snack offerings.
• Employee-led social groups including run, disc golf, and book clubs.
• Opportunities to volunteer with local organizations.
• Flexible PTO and paid parental leave to support work-life balance.
• Comprehensive benefits: 401(k) matching, HSA/FSA, dental, vision, and mental health coverage.
• Leadership development through Culture Crew and Emerging Leader programs.