Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Serving as a strategic technical advisor for key customers, ensuring successful adoption of the hirify.global platform and maximizing its value by aligning capabilities with core business objectives. Focus on architectural deep dives, performance optimizations, and translating technical solutions into business value to drive developer velocity and operational efficiency.

Location: Remote: United States, Remote: Canada

Salary: $180K – $250K

Company

hirify.global is building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications.

What you will do

• Act as the primary technical advisor for a portfolio of enterprise accounts and build trusted relationships with technical leaders.
• Conduct regular strategic technical and business reviews, including architectural deep dives, performance optimizations, and Quarterly Business Reviews (QBRs).
• Translate technical solutions into business value, articulating the impact of hirify.global on key outcomes.
• Guide customers on integrations, helping them seamlessly connect hirify.global with their broader development ecosystem.
• Serve as the customer's internal champion, advocating for their needs and channeling feedback to influence the product roadmap.
• Develop and share best practices through documentation, webinars, and workshops.

Requirements

• Has 5+ years of experience in a technical, customer-facing role, preferably in the cloud infrastructure or developer tooling space.
• Demonstrates strong technical acumen with hands-on experience in cloud architecture, containerization, and modern CI/CD practices.
• Has coding knowledge (e.g., Python, Go, Node.js) and is comfortable reading code, understanding APIs, and discussing technical implementation details.
• Is a strategic thinker who can connect technical challenges with overarching business goals.
• Is an adept communicator and relationship-builder, skilled at translating complex technical concepts.
• Is a builder who thrives in ambiguity and has a genuine passion for helping developers and engineering teams succeed.

Nice to have

• Background at high-performing developer-facing hyper growth tech companies.
• Experience with hyperscalers and / or cloud platform solutions.
• Experience helping customers migrate from hyperscalers to managed platform solutions.
• Experience in a role that blended technical advising with commercial responsibilities.

Culture & Benefits

• Opportunity eligible for equity with early-exercise options and extended exercise windows.
• 4 weeks of paid vacation, available from day one.
• 14 weeks of fully paid parental leave for all parents.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage.
• Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc.