Lead Account Technical Strategist

TL;DR

Lead Account Technical Strategist: Engaging with customers' business and IT decision-makers to develop technology roadmaps and drive adoption of cloud solutions with an accent on strategic partnerships and technical thought leadership. Focus on building trusted relationships, orchestrating technical engagements, and ensuring customer satisfaction.

Location: Remote, New Jersey, United States or Remote, New York, United States

Company

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe.

What you will do

• Develop strategic partnerships and build trusted relationships with customers and decision-makers.
• Provide technical thought leadership and articulate industry trends.
• Orchestrate technical engagement to ensure customer needs are met.
• Conduct product demonstrations and technical presentations.
• Manage customer concerns and coordinate with internal teams for resolution.
• Keep thorough records of customer interactions and strategies.

Requirements

• Bachelor’s degree or equivalent experience required.
• 7+ years of technical customer service experience.
• Ability to travel.
• Understanding of CSG’s competitive domain and technologies.
• Strong analytical and negotiation skills.
• Excellent oral and written communication skills.