Product Support Specialist

TL;DR

Product Support Specialist: Providing exceptional customer support and building clear documentation for users of the Magic Notes product with an accent on user engagement and problem-solving. Focus on delivering training sessions and collaborating with product teams to enhance user experience.

Location: Remote UK

Compensation: £30K – £35K

Company

hirify.global is a company focused on solving social problems using technology and AI.

What you will do

• Provide quick and friendly support for customer queries across various channels.
• Build and maintain clear support documentation for user access.
• Utilize product knowledge to solve issues and triage effectively.
• Collaborate with product and customer success teams to improve user experience.
• Deliver engaging training sessions for new and existing users.
• Travel across the UK to conduct training sessions.

Requirements

• Strong written and verbal communication skills.
• Empathetic and patient approach to user support.
• Natural problem-solving abilities.
• Organized multitasker with AI tool proficiency.
• Adaptable and resilient in fast-paced environments.
• Interest in new technology and feature updates.