Supervisor Customer Cyber Requests (Cybersecurity)

TL;DR

Supervisor Customer Cyber Requests (Cybersecurity): Managing daily intake of customer cybersecurity requests and assuring the requests are addressed in a timely and efficient manner with an accent on coordinating with Cybersecurity peers, Information Technology, multiple Business Units and hirify.global customers. Focus on developing new processes to streamline the customer request process, reduce time to completion and provide metrics.

Company

hirify.global, now part of Synopsys, accelerates technology innovation from silicon to systems, delivering design solutions and multiphysics simulation and analysis.

What you will do

• Review team responses to customer assessments and questions in a timely manner.
• Lead effective communications with internal teams and customers to understand the request(s).
• Work closely with team members to ensure that the security needs of hirify.global customers are met.
• Utilize and improve processes and knowledge management tools and procedures to enable hirify.global to quickly answer customer inquiries.
• Partner with a wide range of stakeholders within hirify.global to understand their products and processes to ensure accurate responses regarding data security.
• Ownership of on-going efforts around building an increasingly automated and streamlined customer assessment response process.

Requirements

• The ideal candidate should possess a positive attitude, be able to self-initiate tasks, have an attention to detail, possess good spoken and written communication skills, and have a good sense of timeliness and urgency.
• Strong knowledge of cybersecurity frameworks such as NIST CSF and ISO 27001.
• Familiarity with all cybersecurity risk domains.
• Demonstrated ability to plan and coordinate multiple projects effectively as well as provide a positive customer experience.
• Strong knowledge of Microsoft Office suite.
• Bachelor’s degree or higher.
• 2+ years of experience directly working with Customers.

Nice to have

• Cybersecurity-focused SANS/ISC2/CompTIA Certification, PMP or equivalent certification.

Culture & Benefits

• Offer a comprehensive range of health, wellness, and financial benefits to cater to your needs.
• Total rewards include both monetary and non-monetary offerings.
• Talented people of every background are valued and supported to do their best work.
• Consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.