Director of Customer Success (AI)

TL;DR

Director of Customer Success (AI): Leading and developing a high-performing Customer Success team to ensure customer retention and maximize lifetime value post-product adoption with an accent on driving customer satisfaction and loyalty. Focus on analyzing customer data, implementing best practices, and collaborating cross-functionally to align initiatives with business goals.

Location: Hybrid (New York, San Francisco, Dallas)

Salary: $140,000 - $175,000

Company

hirify.global is a leading provider of hospitality-specific AI software, trusted by major hotel brands worldwide.

What you will do

• Lead, mentor, and develop a team of Customer Success Managers.
• Drive customer retention strategies and initiatives.
• Oversee the customer lifecycle post-product adoption.
• Develop and implement best practices for customer success.
• Collaborate with sales, product, and marketing teams.
• Analyze customer data to identify trends and opportunities.

Requirements

• 5+ years of experience in customer success or account management.
• 2+ years in a leadership or management position.
• Strong analytical skills and data-driven decision making.
• Exceptional interpersonal and communication skills.
• Experience with CRM software and customer success platforms.
• Ability to thrive in a fast-paced environment.