Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Serving as the primary point of contact for enterprise customers throughout their journey, from onboarding and implementation to support, expansion, and renewal with an accent on product adoption, value realization, and high customer satisfaction. Focus on proactively identifying risks, leading growth opportunities, and effectively communicating customer needs to internal teams.

Location: Santa Clara, CA or remote.

Salary: $130,000 - $150,000 USD

Company

hirify.global is a leading provider of AI Copilot solutions, utilizing hirify.globalGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model.

What you will do

• Serve as the primary point of contact for customers throughout their entire journey.
• Develop a trusted advisor relationship with customer stakeholders to drive product adoption and ensure customers are leveraging our solution to realize the highest value.
• Deliver Monthly / Quarterly Business Reviews and effectively manage meeting cadence.
• Identify and communicate customer’s pain points and enhancement requests to the product team.
• Proactively Identify risks and collaborate closely with team members to address all issues to assure fast resolution and high customer satisfaction.
• Report internally and externally on customers project progress, usage, and health KPIs.

Requirements

• 7-10 years of experience in Enterprise SaaS in one or more areas of Customer Success, Support, Solution Consulting.
• Thrive in a startup environment.
• Must have strong analytical skills with strong business acumen.
• Good familiarity with AI/ML and related technologies.
• Experience with Java, JavaScript, Python, or other scripting / programming languages is a plus.
• Bachelor’s or higher degree in computer science, engineering, or related technical field.

Nice to have

• Startup experience
• Enterprise SaaS experience
• Domain expertise in IT, HR or Customer Support

Culture & Benefits

• Dynamic and fast-paced team environment.
• Opportunity to be part of a journey to revolutionize the industry.
• Employees are given a lot of responsibility and ownership of their work.
• Team members operate with a high degree of empathy for customers and each other.