Network Support Engineer

TL;DR

Network Support Engineer: Provide technical support for ThousandEyes products and services, helping customers troubleshoot network issues and improve their understanding of internet-based service delivery with an accent on identifying problems, resolving them, and preventing future occurrences. Focus on analyzing network loss, diagnosing route leaks, and scripting monitoring approaches to enhance customer performance monitoring capabilities.

Company

hirify.global ThousandEyes is a Digital Experience Assurance platform empowering organizations to deliver digital experiences across every network.

What you will do

• Answer technical questions related to ThousandEyes products, services, and solutions.
• Create, update, and deliver technical documentation and knowledge transfers.
• Collaborate with Engineering teams to help identify and resolve product-related technical issues.
• Document cases thoroughly in incident and knowledge management systems.
• Contribute to the development of internal knowledge base content and technical documentation.
• Leverage tools and scripting knowledge to troubleshoot and support ThousandEyes products.

Requirements

• A standout "customer first" attitude
• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience)
• 3-6 years of relevant technical experience
• Strong knowledge in one technical area with broad understanding across ThousandEyes technologies
• Familiarity with automation, programmability, and/or virtualization.
• Ability to read technical documentation, specifications, and industry standards (e.g., RFCs)

Culture & Benefits

• hirify.global values diverse backgrounds and emphasizes unlocking potential beyond traditional qualifications.
• Encouragement to apply even if not all qualifications are met, fostering inclusivity.