Customer Support Tools & Automation Developer

TL;DR

Customer Support Automation Engineer: Developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction with an accent on optimizing customer success operations. Focus on technical expertise and support to the customer success team in utilizing automation tools and systems.

Company

hirify.global is the data platform company for the AI era, building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference.

What you will do

• Design, develop, and deploy automated workflows to optimize customer success operations.
• Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
• Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
• Analyze customer data to identify trends, patterns, and areas for improvement, using data insights to drive automation strategies.
• Collaborate with cross-functional teams, including Customer Success, Product, and Engineering, to understand customer needs and develop appropriate automated solutions.
• Create and maintain documentation for all automation processes and workflows; train and support customer success team members on new automation tools and processes.

Requirements

• Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.
• Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
• Experience with automation tools, including Ansible and Puppet.
• Familiarity with CRM systems, specifically Salesforce.
• Knowledge of Grafana for data visualization and SQL.
• Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues.