Supplier Success Professional (B2B Customer Support)

TL;DR

Supplier Success Professional (B2B Customer Support): Front-line support for suppliers by resolving inquiries, verifying compliance documentation, and managing seamless onboarding across phone, email, and chat channels with an accent on compliance accuracy and customer experience. Focus on Salesforce (Service Cloud) case logging, regulatory document verification (including insurance and OSHA/MSHA records), and maintaining high interaction quality and productivity metrics.

Company

hirify.global builds a unified platform for supplier compliance, prequalification, safety, and performance benchmarking.

What you will do

• Provide front-line support to suppliers via phone, email, chat, and other service channels.
• Resolve complex supplier issues with a focus on customer experience and compliance accuracy.
• Verify and process regulatory documents, including insurance, safety manuals, and OSHA/MSHA records.
• Log and manage all interactions in Salesforce (Service Cloud) and follow up as needed.
• Support customer billing and subscription inquiries and collaborate with internal teams to resolve supplier needs.
• Participate in outbound campaigns and annual update verifications while maintaining attendance and productivity metrics.

Requirements

• Fluency in verbal and written communication for additional language as required by the posting and business need.
• Strong written and verbal communication skills.
• Proficiency with PC applications and CRM systems (Salesforce preferred).
• High attention to detail, adaptability, and self-motivation; ability to learn and apply new systems and processes.
• Ability to manage multiple priorities and tolerate stress.
• 100% attendance for 8 weeks of training starting August 10, 2026.

Culture & Benefits

• Hybrid schedule for candidates within commutable distance: Tues–Thur in office, Mon/Fri work from home.
• Remote basis may be considered for candidates outside commutable distance.
• Regular and predictive attendance expectations.
• Pay rate: $16/hour.

Hiring process

• Training period with 100% attendance requirement for the first 8 weeks.

Location: Lehi, Utah, United States

Salary: $16/hour