Product Manager (IT Documentation)

TL;DR

Product Manager (IT Documentation): Shaping the product vision and defining feature roadmaps for ticketing and IT documentation products with an accent on collaboration with engineering and design teams. Focus on conducting market research and gathering user feedback to enhance product functionality and usability.

Location: Remote (UK or Germany)

Company

hirify.global automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers.

What you will do

• Develop and articulate the vision for the asset discovery tool and contribute to the broader asset management product.
• Own the end-to-end product roadmap for the asset discovery solution.
• Work closely with engineering, sales, marketing, and support teams to deliver products that exceed customer expectations.
• Conduct market research and engage with customers to understand their needs and challenges.
• Coordinate with other product managers to ensure smooth integration of products.
• Other duties as required.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field preferred.
• 5+ years of experience in IT or technical roles.
• Hands-on helpdesk management experience.
• Extensive knowledge of helpdesk software and ticketing systems.
• Experience with tools such as ServiceNow, Jira Service Management, and Zendesk.
• Strong stakeholder management skills.