Technical Account Manager, Success Advisory (AI)

Location: Hybrid in New York City or Toronto

Salary: NYC $170,000–$190,000 USD; Toronto $150,000–$180,000 CAD

Company

hirify.global develops an AI-assisted business planning platform for strategic business and financial planning.

What you will do

• Advise strategic clients on technical topics, platform performance, and multidimensionality concepts.
• Partner with Customer Success to align advisory strategies with client roadmaps and challenges.
• Run workspace audits and develop AI-assisted tooling to deliver deeper insights more efficiently.
• Build repeatable, AI-augmented Success Plan delivery modules.
• Collaborate with Product and R&D to identify platform enhancement opportunities.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience in a technical, client-facing role such as solution architecture, consulting, or analytics advisory.
• Credibility working with platform administrators and C-suite clients.
• Experience leading multiple parallel projects across internal and external stakeholders.
• Curiosity about AI and experience using AI tools to improve advisory work.

Nice to have

• EPM modeling experience or strong motivation to develop expertise quickly.
• Knowledge of finance processes or adjacent use cases such as supply chain, SPM, or workforce planning.
• Experience with data analysis, data flows, SQL, APIs, AI tools, Claude Code, MCP, solution design, or data architecture.

Culture & Benefits

• Competitive compensation with stock options.
• Medical, dental, and vision insurance for employees and dependents.
• Generous time off and parental leave policies.
• Flexible working hours and an annual company offsite.
• Employer-sponsored 401(k) and high-end work equipment based on stock and availability.

Hiring process

• Background checks may be conducted lawfully before signing a formal employment contract, with candidate consent.