Senior Product Manager (AI)

TL;DR

Senior Product Manager (AI): Shaping the future of business messaging and AI-powered customer engagement by leading a world-class team to deliver products that impact millions daily. Focus on understanding customer problems, managing the roadmap, and leveraging AI to increase efficiency and accelerate product development.

Location: Employees are expected to be in the office at least three days per week.

Company

hirify.global is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

What you will do

• Be responsible for a significant product area or leading an important project.
• Deeply understand customer problems through research, data, and direct interactions, framing those problems clearly for the team.
• Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement.
• Collaborate with engineers and designers to imagine, build, and ship solutions.
• Evaluate impact through quantitative and qualitative measures, both in beta and after full release.
• Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution.

Requirements

• Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.
• Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
• Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product.
• Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI.
• AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering.
• Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture.

Culture & Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy