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Principal Field Service Support Engineer (Networking)

Формат работы
hybrid
Тип работы
fulltime
Грейд
principal
Английский
b2
Страна
Japan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, нашего списка международных tech-компаний

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TL;DR

Principal Field Service Support Engineer (Networking): Providing technical design, deployment, and support for designated customers, acting as a technical lead and trusted advisor. Focus on resolving L2/3 Switch and SD-WAN product issues onsite, and collaborating with Extreme Global Technical Assistance Center (GTAC) to resolve complex problems.

Location: Tokyo, Japan

Company

hirify.global creates effortless networking experiences that enable all of us to advance by pushing the boundaries of technology, leveraging machine learning, artificial intelligence, analytics, and automation.

What you will do

  • Provide full-time technical design, deployment, and support for designated customers.
  • Act as a technical lead and trusted advisor to customers, participating in meetings to ensure proper prioritization of scheduled activities.
  • Support resolving L2/3 Switch and SD-WAN product issues onsite, including troubleshooting.
  • Use troubleshooting skills to perform lab replications and research difficult problems.
  • Escalate and collaborate with Extreme Global Technical Assistance Center (GTAC) to resolve issues.
  • Provide product training and create bug scrub and vulnerability reports for customers.

Requirements

  • Fluent Japanese.
  • In-depth knowledge of networking technologies, including switching/routing and SD-WAN.
  • Expertise in networking technologies with 5+ years of industry and regional experience.
  • Strong skills in design, troubleshooting, and problem resolution in a network environment.
  • Best to have a BS Degree in Computer Science or related field, or equivalent work experience.
  • Best to have Network Certifications (i.e., CCNA, CISSP, CCIE, CWTS/CWNA, etc.).

Nice to have

  • Experience with Extreme Network products and solutions.
  • Native or business-level English and Japanese.

Culture & Benefits

  • Inclusion is one of the core values.
  • Fostering an inclusive workplace that embraces differences.
  • Environment where every Extreme employee can thrive.

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