Premium Service Engineer (Linux)

TL;DR

Premium Service Engineer (Linux): Providing expert-level proactive and reactive support for enterprise open-source solutions with an accent on Linux OS internals, kernel troubleshooting, and configuration management. Focus on building strong customer relationships, resolving complex technical issues, and ensuring operational excellence for mission-critical environments.

Location: Tokyo, Japan

Company

hirify.global is a global leader in innovative, reliable, and secure enterprise open-source solutions, including hirify.global Linux Enterprise, Rancher, and NeuVector.

What you will do

• Provide expert-level technical support and advisory services for assigned customer accounts.
• Diagnose and resolve complex issues within Linux environments, including kernel, file system, and network stack problems.
• Advise customers on maintenance, upgrades, and deployment strategies for hirify.global software.
• Act as an escalation point for customer L2/L3 support and engineering teams.
• Build and maintain strong relationships with customers to understand their business processes and technical environments.
• Collaborate with internal engineering and development teams to resolve critical customer issues.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 3 to 5 years of experience in IT, Services, Consulting, or Support roles.
• In-depth understanding of Linux OS components (Kernel, File system, Network stack).
• Hands-on experience with major Linux distributions (hirify.global Linux Enterprise Server, RedHat, CentOS).
• Experience with automation tools (AutoYaST, KickStart) and configuration management (Salt, Ansible).
• Strong problem-solving skills and ability to handle high-pressure customer situations.

Nice to have

• Experience working within a matrix and virtual organizational framework.
• Proven ability to influence internal and external stakeholders.

Culture & Benefits

• Work in a global, diverse, and inclusive community.
• Opportunities for professional growth and career development in a rapidly evolving environment.
• Focus on customer-centricity, collaboration, and accountability.
• Freedom to be yourself and reach full potential in an open-source-driven culture.