обновлено 7 дней назад
Customer Care & Onboarding Analyst (Dutch Market)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Care & Onboarding Analyst (Dutch Market) (Fintech/Customer Support): Supporting Dutch freelancers and SMEs by answering account and onboarding questions through email and phone, with an accent on customer empathy, process improvement, and AI-enabled service operations. Focus on launching customer operations in a new market, turning feedback into product improvements, and building efficient FAQs, dashboards, and support macros.
Location: Paris or Barcelona; hybrid workplace
Company
is a European finance workspace with banking and financial tools for freelancers and SMEs, serving customers across eight European countries.
What you will do
- Support Dutch customers by email and phone as the voice of .
- Guide freelancers and SMEs through account opening and onboarding.
- Share customer feedback with Operations and Product teams to improve the customer experience.
- Update FAQs, dashboards, and support macros to improve ways of working.
- Identify anomalies, test solutions, and keep colleagues informed.
Requirements
- Native or near-native Dutch and fluent English, both written and spoken.
- At least one year of hands-on experience handling customer questions or support challenges.
- Strong customer empathy and the ability to adapt communication to different customers.
- Organized, detail-oriented, and able to manage multiple daily requests while meeting goals.
- Interest in experimenting with AI tools to work faster and more effectively.
Culture & Benefits
- Opportunity to help launch in the Netherlands from the beginning.
- Collaborative environment focused on open communication and continuous improvement.
- Hands-on culture with ownership and decision-making responsibility.
- Modern customer service tools including Zendesk and Notion.
- Company culture centered on customer satisfaction, diversity, and merit-based hiring.
Hiring process
- The hiring process lasts 20 working days.
- Applications are assessed through a discrimination-free hiring process.
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