Customer Care Onboarding (Fintech)

TL;DR

Customer Care Onboarding (Fintech): Guiding and supporting Dutch and Flemish speaking customers through the account opening process and providing technical support for a finance workspace, with an accent on ensuring a smooth onboarding experience and maintaining customer satisfaction. Focus on setting up internal processes, identifying anomalies, and continuously improving the product based on customer feedback.

Location: Hybrid, with offices in Barcelona or Amsterdam.

Company

hirify.global is a rapidly growing European fintech company providing a leading finance workspace for SMEs, serving over 600,000 customers.

What you will do

• Be a hirify.global Ambassador, providing technical support and guiding Dutch customers through account opening via email and phone.
• Gather and deliver customer feedback to continuously improve the product.
• Set up and optimize internal processes, including updating FAQs, dashboards, and macros.
• Identify anomalies, solve problems, and keep colleagues updated on solutions.

Requirements

• Experience: Up to one year in customer support or client challenge handling.
• Customer-centric approach with empathy and adaptable communication.
• Results-driven with strong multitasking skills and attention to detail.
• Strong written and verbal communication skills.
• Languages: Native or near-native Dutch & Flemish, and fluent English.
• Adaptability to a dynamic, evolving startup environment.

Culture & Benefits

• Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
• Competitive salary package and meal vouchers.
• Public transportation reimbursement and health insurance.
• Employee well-being initiatives like Moka Care for mental health.
• Progressive disability and parenthood policy and childcare benefits.
• Monthly team events.

Hiring process

• Interviews with your Talent Acquisition Manager and future managers.
• A remote or live exercise to demonstrate your skills.
• Process typically lasts 20 working days, with offers usually within 48 hours.