Regional Director, Client Engagement (Fintech)

Location: London, United Kingdom; hybrid working with regular office attendance on Tuesdays and Wednesdays from January 2027. Employees may work from abroad for up to 3 months per year.

Company

hirify.global provides an AI-powered platform that centralizes proprietary credit data, analysis, and workflows for global debt markets, serving banks, asset managers, private equity firms, law firms, and advisors.

What you will do

• Lead, coach, hire, and develop a regional team of Strategic, Senior, and Client Engagement Managers.
• Own regional gross revenue retention, product adoption, renewal support, expansion, and client relationship health.
• Build and operate a tiered coverage model with clear roles, service levels, career paths, and succession depth.
• Drive adoption of hirify.global AI and Private hirify.global through client-specific programmes, usage goals, champion networks, and adoption metrics.
• Translate the global Client Engagement strategy into regional plans, playbooks, success plans, lifecycle programmes, and KPI reporting.
• Represent client needs to Product, Engineering, Data, and Editorial; use Salesforce, analytics, and engagement platforms to improve operational effectiveness.

Requirements

• 8+ years in Customer Success, Account Management, or related client-facing roles in Capital Markets, Enterprise B2B SaaS, or Financial Data, including 3+ years leading teams.
• Experience managing AMs, CSMs, AEs, or building a leadership layer, ideally across multiple regions or client segments.
• Track record of scaling or structuring a CS or AM function during rapid growth.
• Strong understanding of global financial markets and credibility with buyside, sellside, and advisory clients.
• Proven success driving retention, adoption, and expansion in enterprise accounts, ideally with accountability for a portfolio of $50m in ARR.
• Experience with GRR, NRR, adoption KPIs, dashboards, forecasting, renewals, and expansion ownership across sales and account management.
• Excellent people leadership, written and verbal communication, senior stakeholder influence, prioritization, and data-driven judgment.

Nice to have

• Relationships in the Leveraged Finance, Debt Capital Markets, or Restructuring community.
• Experience in a high-growth fintech or data provider, or with seat-based professional data products.
• Experience driving AI product adoption or working with embedded or forward deployed teams.
• Familiarity with Salesforce, product analytics, and client engagement platforms.

Culture & Benefits

• Hybrid working with flexible arrangements; regular office attendance is required, with designated office days from January 2027.
• Competitive salary, equity, pension contributions with matching up to 7%, private medical insurance, income protection, and life assurance.
• 25 holiday days per year, local public holidays, enhanced parental leave, and a paid sabbatical after five years.
• Work abroad for up to 3 months per year, subject to company policy.
• Professional learning and development budget, an AI experimentation budget of £800 for UK employees, and team and company social events.