Customer Success Manager - US

Location: Remote - United States

Company

hirify.global is a U.S.-based product company founded in 2019 that develops an ecommerce search and discovery platform using transformers and generative LLMs. Its technology supports search, recommendations, and shopping agents at extreme scale across more than 1 billion daily queries, 150 languages, and major ecommerce customers.

What you will do

• Help enterprise customers integrate with hirify.global’s services, go live, achieve results, and realize value from the product.
• Understand customer organizational roles, manage priorities and misalignments, and align stakeholders around successful outcomes.
• Shape internal and external narratives about customer needs and influence stakeholders to support the right solutions.
• Request and manage engineering capacity, prioritizing important customer work and resolving lower-value requests with minimal engineering resources.
• Field and troubleshoot customer support requests.
• Create and update customer documentation and training materials while improving the robustness of the integration process.

Requirements

• At least three years of professional experience working directly with customers and large organizations in customer success, technical account management, or solutions consulting.
• Excellent communication and interpersonal skills.
• Understanding of APIs and previous experience interacting with them.
• Ability to quickly understand organizational roles, identify the most important stakeholders for a task, and craft clear narratives that gain support.
• Ability to convince and motivate others to follow the appropriate course of action.
• Enjoyment of customer interaction and solving new problems daily.
• Ability and desire to learn quickly, think outside the box, and develop solutions to problems.

Culture & Benefits

• Work remotely from the United States as a full-time employee.
• Collaborate with data scientists, algorithm experts, and front-end engineers working on AI-powered technology.
• Work in a culture that values empathy, openness, curiosity, continuous improvement, and metrics that matter.

Hiring process

• Submitting an application authorizes hirify.global to collect and process the provided personal data for evaluating candidacy.
• If not selected, application data will be retained for a limited period under the Recruitment Privacy Notice and then deleted or anonymized.