Customer Success Engineer (AI)

Location: Hybrid, based in the San Francisco office four days per week. The salary range applies across San Francisco, CA and New York, NY locations.

Base salary: $120,000–$135,000 per year, plus equity and benefits.

Company

hirify.global is an AI-powered customer survey platform that helps product teams design studies, collect responses, and turn customer feedback into actionable insights.

What you will do

• Deploy, integrate, troubleshoot, and scale hirify.global across customer organizations.
• Support integrations, SDK implementations, APIs, survey deployments, and platform configuration.
• Lead technical onboarding and implementation for a portfolio of mid-market customers, accelerating time-to-value.
• Conduct technical demos and align technical solutions with customer business and product goals.
• Document escalations and act as a liaison with Product and Engineering teams on customer issues and workarounds.
• Partner with Sales and Customer Success on technical evaluations, renewals, expansions, and growth opportunities.

Requirements

• 2–4+ years of experience as a customer support engineer.
• Strong troubleshooting and problem-solving skills, with the ability to independently navigate ambiguous technical issues.
• Curiosity about how systems work and willingness to inspect source code when troubleshooting.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Strong collaboration skills across Sales, Product, Engineering, and Customer Success.

Nice to have

• Experience supporting mid-market customers at a SaaS company.

Culture & Benefits

• Full-time employment with competitive base salary and employee equity.
• 401(k), medical, dental, vision, FSA/HSA, and a $175 monthly commuter benefit.
• Flexible paid time off and paid parental leave.
• Professional development stipend and additional wellbeing benefits.
• Daily lunch and dinner, company-sponsored social events, and a people-first environment.
• F-1 student visa candidates must have at least two years of remaining OPT at the time of hire.