Customer Success Engineer (Australia)

Location: Remote, Australia (Asia-Pacific)

Salary: A$140K–A$170K annually, plus equity.

Company

hirify.global is an AI-powered Agentic Marketing Platform built on a composable customer data platform, helping marketing teams analyze performance, create campaigns, and use customer data.

What you will do

• Support users through Intercom, Slack, phone, and email to help them get maximum value from the platform.
• Read and interpret API documentation and troubleshoot technical customer questions.
• Help customers work with SaaS tools such as CRMs, ESPs, and ERPs.
• Collaborate closely with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations.
• Contribute across the organization, take initiative, and help improve the customer journey in a growing startup.

Requirements

• Located in Australia.
• 5+ years of experience in a customer-facing role.
• Technical background through professional experience or education.
• Conversant in SQL or willing to learn basic and more advanced SQL topics.
• Strong discovery and interpersonal skills.
• High proficiency in reading, writing, and speaking English.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry and its players.
• Intellectual curiosity, high ambition, humility, initiative, and strong teamwork.

Culture & Benefits

• Remote full-time role for candidates located in Australia.
• Work in an ambitious, impact-driven, efficient startup environment.
• Collaborate with colleagues across multiple functions and contribute broadly as the company grows.
• Compensation includes equity.
• Humility, kindness, compassion, and commitment to customer outcomes are valued.