IT Service Desk Analyst (Microsoft)

Location: Manchester, UK; hybrid working with office attendance and remote support, including occasional visits to other offices and rotating weekday shifts.

Salary: £28,000–£30,000 per year; permanent position.

Company

SF Technology is recruiting for an established business with a friendly IT team supporting colleagues across multiple offices.

What you will do

• Provide support by phone, through the ticketing system, and remotely, with occasional hands-on assistance.
• Troubleshoot Windows 11, Microsoft 365, hardware, and software issues.
• Support user accounts and access through Active Directory and Microsoft Entra.
• Manage devices through Intune, including laptop setup and mobile device support.
• Process starter and leaver requests, manage the ticket queue, meet service targets, and escalate issues when needed.
• Maintain documentation and contribute to the IT knowledge base.

Requirements

• Around two years of experience in a service desk or IT support role.
• Practical experience supporting Microsoft technologies.
• Strong troubleshooting skills and the ability to prioritise a busy workload.
• Excellent communication skills and a patient, customer-focused approach.
• A positive attitude and willingness to learn.

Nice to have

• Citrix experience; training can be provided.
• A driving licence.

Culture & Benefits

• Permanent hybrid role combining Manchester office attendance with remote working.
• Rotating weekday shifts are required.
• Supportive IT team and exposure to a broad Microsoft environment.
• Opportunities to develop skills and pursue internal opportunities.

Hiring process

• Apply with a CV or contact Tommy Parkes at SF Technology.