Managed IT Services Field Engineer (IT Support)

Location: Belfast, Northern Ireland, United Kingdom; full-time role combining office work with on-site inspections at branches and warehouses, with travel to different sites and occasional after-hours work.

Salary: £29,000–£35,000 per year.

Company

hirify.global is a global business services provider operating in 19 countries across five continents, delivering fleet and connectivity services to SMEs and enterprise organisations.

What you will do

• Assess, document, and optimize IT infrastructure across the customer base.
• Provide onsite IT support, troubleshoot hardware and software, and install IT equipment.
• Conduct site audits to verify compliance with organizational standards and best practices.
• Manage multiple audit and support tasks independently and maintain clear documentation.
• Travel to customer sites, including branches and warehouses, and support occasional after-hours upgrades or audits.
• Work in network and server rooms, lift IT hardware, and perform cable assessments.

Requirements

• Degree educated with a minimum 2:1 (Upper Second Class Honours).
• At least 5 years of experience in IT support, service desk, or field support engineering.
• Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals.
• Experience with onsite IT setup, troubleshooting, and hardware installation.
• Ability to work independently while managing multiple audit and support tasks.
• Excellent documentation and communication skills.
• Willingness to travel to different sites and a valid driver’s license.
• Ability to lift IT hardware and work in network/server rooms while conducting cable assessments.

Nice to have

• Familiarity with IT asset management tools.
• Degree or diploma in IT, Computer Science, or a related field, or equivalent experience.
• Basic knowledge of network diagrams, patch panels, and structured cabling standards.
• CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, or CCNA certification.

Culture & Benefits

• Career development and progression opportunities.
• Pension, life assurance, employee fuel card, employee assistance programme, and wellness and healthcare assistance.
• Cycle-to-work scheme and a purpose-built workplace in Belfast.
• Inclusive workplace supported by DEI networks, mental health first aiders, disability support, and family and female health policies.
• Community charity and volunteering initiatives, payroll giving, and matched funding.

Hiring process

• Apply online; the vacancy may close early in case of overwhelming response or changing business priorities.
• Recruitment agencies must not submit speculative CVs; approved PSL agencies may submit CVs through the Applicant Tracking System only with prior approval from the hirify.global Talent Team.
• Reasonable adjustments or accommodations can be requested at any stage of the recruitment process.