2nd/3rd Line Engineer

Location: Rawtenstall, United Kingdom

Salary: £32,000–£38,000 per year, with benefits.

Company

hirify.global delivers IT solutions to businesses across the UK and is expanding its engineering team.

What you will do

• Provide technical support across Microsoft 365 environments.
• Troubleshoot servers, desktops, laptops, printers, and business IT systems.
• Handle a high volume of tickets and resolve varied technical issues for diverse customers.
• Investigate problems, explain technical issues clearly, and provide resolution updates and timescales.
• Support customer environments and technical projects across Microsoft technologies, networking, security, virtualization, and emerging AI solutions.

Requirements

• Proven experience in a similar 2nd/3rd line support role.
• Strong experience supporting Microsoft 365 environments.
• Hands-on experience with Microsoft 365, Intune, Cloudflare, Huntress, Acronis, Hyper-V, and firewalls.
• Experience troubleshooting a broad range of business IT systems and supporting diverse customer environments.
• Strong troubleshooting and problem-solving skills.
• Ability to manage customer expectations, communicate technical issues clearly, and provide accurate updates.

Nice to have

• Microsoft certifications or active progress toward certification.
• Knowledge of Huntress MDR, ITDR, SIEM, or endpoint security solutions.
• Experience with Acronis backup and disaster recovery.
• Experience with Sophos, Microsoft Defender, firewall management, and network security.
• Knowledge of RMM tools, Windows patching, and remote monitoring solutions.
• PowerShell or other scripting experience for automation.

Culture & Benefits

• Permanent position with private medical insurance, pension, free parking, and professional development opportunities.
• Exposure to varied customer environments and technical projects.
• Applications are considered unsuccessful if there is no response within 5 working days; profiles may be considered for other suitable vacancies for 12 weeks.

Hiring process

• Apply through the provided hirify.global application route and contact Alex Palmer if required.
• Reasonable adjustments are available during the application process.