IT Specialist (AI)

Location: Hybrid role based in the Manchester office, with on-site attendance three days per week; support is provided across EMEA.

Gross annual base salary: £32,000–£41,500 GBP, with additional variable compensation and benefits potentially applicable.

Company

hirify.global develops an operating system for modern Finance organizations and operates as an AI-first business.

What you will do

• Provide first-line in-person, phone, Teams, and remote support for hardware, software, account, and access issues, escalating with clear notes when needed.
• Own ServiceNow queue requests through resolution, prioritize tickets, and keep requesters informed.
• Prepare and deploy laptops and peripherals using Microsoft Intune and Windows Autopilot, completing joiner, mover, and leaver tasks.
• Support Manchester office workstations, printers, meeting rooms, audio-visual equipment, presentations, town halls, and other events.
• Help employees use approved AI tools such as Claude and Microsoft Copilot safely, including access requests and adherence to the AI Acceptable Use Guide.
• Maintain knowledge articles and self-service guidance, identify automation opportunities, coordinate third-party on-site support across EMEA, and participate in a 24x7 rotating on-call schedule.

Requirements

• 2–3 years of experience in IT support, service desk, or a similar customer-facing technical role, or equivalent practical experience.
• Working knowledge of Windows 11 and Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Basic understanding of user account and access administration, such as Active Directory or Entra ID.
• Experience using a ticketing system to log, update, and resolve requests.
• Hands-on familiarity with at least one generative AI tool, such as ChatGPT, Claude, or Microsoft Copilot, and practical understanding of its strengths and limitations.
• Excellent written, verbal, and interpersonal communication skills, including confidence explaining technical issues to non-technical colleagues.
• Customer-focused approach, logical troubleshooting skills including basic network connectivity, ownership of requests from start to finish, and ability to prioritize multiple requests.
• Willingness to learn quickly, share knowledge, work across global time zones, and operate in a busy office environment.
• Applicants must already be legally authorized to work in the country where the position is located without sponsorship.

Nice to have

• Experience with ServiceNow ITSM, Microsoft Intune, Windows Autopilot, or other modern device management tools.
• Experience supporting meeting rooms, audio-visual systems, conferencing technology, or Microsoft Teams Rooms.
• Experience helping others adopt new tools or ways of working through demonstrations or how-to guides.
• Entry-level certification such as CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, or Azure AI Fundamentals.
• Basic proficiency with macOS for administrative tasks, file management, and system settings.

Culture & Benefits

• Work as part of a global IT team sharing a single queue across regions and time zones.
• Provide in-person support in the Manchester office and occasional support outside normal business hours.
• Participate in a 24x7 rotating on-call schedule.
• Additional variable compensation and benefits may apply.
• hirify.global is an equal opportunity employer and provides reasonable accommodations during the application process.