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19 минут назад

Onboarding Manager

Формат работы
remote (Global)
Тип работы
fulltime
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

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TL;DR
Onboarding Manager (MSP Enablement): Guiding partners through onboarding programs, peer-group integration, platform training, and post-onboarding engagement with an accent on milestone management, relationship coordination, and process improvement. Focus on running partner meetings, maintaining CRM and program systems, supporting peer events, and ensuring members are equipped for success.

Location: Remote

Company

hirify.global provides AI-powered IT management and cybersecurity software for Managed Service Providers and internal IT organizations worldwide.

What you will do

  • Encourage partners to join and actively participate in MSP Enablement programs after purchase.
  • Set onboarding milestones, guide participants through the process, and provide information supporting peer-group placement.
  • Run one-to-one and group meetings to integrate members into assigned peer groups.
  • Update communication and relationship-management systems and train partners to use MSP Enablement platforms.
  • Track members after onboarding and provide feedback for process improvements.
  • Assist with in-person and virtual quarterly peer events as needed.

Requirements

  • Proven experience in onboarding, customer service, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Proficiency with CRM systems and other relevant software.
  • Ability to work independently and as part of a team.
  • Flexibility to attend in-person and virtual events as required.

Culture & Benefits

  • Remote work arrangement.
  • Work supporting IT management, cybersecurity, and MSP enablement programs.
  • Equal employment opportunity regardless of protected characteristics.

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