Scaled Customer Engagement Manager (9-month contract)

Location: Remote or hybrid, with periodic in-person collaboration.

Salary: USD 64–80 per year

Company

hirify.global provides a healthcare technology platform serving Senior Care and Acute & Payer markets.

What you will do

• Build and deliver scalable digital programs, including customer success digests, onboarding and adoption journeys, renewal and risk-mitigation campaigns, and Digital Customer Success Reviews.
• Use Gainsight Journey Orchestrator and Pendo Orchestrate to adapt content and trigger targeted customer engagements.
• Analyze usage, health, and engagement data; run A/B tests; and build dashboards to track program KPIs.
• Plan and present user groups, webinars, office hours, and training sessions while creating digital customer content.
• Coordinate with CSMs, Marketing, Product, Support, and Sales, sharing customer feedback and documenting program outcomes.
• Test new approaches, including AI-assisted content and personalization, and recommend workflow improvements.

Requirements

• 3+ years of experience in Customer Success, Account Management, Customer Marketing, Customer Education, or a related customer-facing SaaS role.
• Experience designing or executing one-to-many programs such as email campaigns, webinars, in-app messaging, or community programs.
• Strong written communication skills and the ability to tailor messages to different audiences and roles.
• Working proficiency with CRM or customer success platforms such as Salesforce, Gainsight, or similar, plus Excel-based data analysis.
• Ability to interpret product usage and engagement data and use it to drive action.
• Strong organization and project management skills across multiple concurrent programs and deadlines.
• Excellent presentation skills.

Nice to have

• Hands-on experience with Gainsight Journey Orchestrator, Pendo Orchestrate, or similar digital engagement tools.
• Experience in healthcare technology, post-acute care, senior living, or acute/payer markets.
• Experience using AI tools to personalize communications and scale engagement.
• Basic HTML, email-builder, or design skills.

Culture & Benefits

• Full-time, 9-month contract role within a small, high-impact Digital Customer Success team.
• Remote or hybrid work with periodic in-person collaboration.
• Cross-functional collaboration with Customer Success, Marketing, Product, Support, and Sales.
• Opportunity to build scaled customer success operations using automation and AI.