Customer Success Manager (Software Supply Chain Security)

Location: Remote First; must be based in Ireland or the United Kingdom and have the right to work independently without requiring sponsorship. Regular monthly travel for team meetings and quarterly travel for events and customers may be required.

Company

hirify.global provides an artifact management platform that helps software organizations control and secure software supply chains through private repositories, policy enforcement, integrations, and observability.

What you will do

• Act as a trusted advisor on software supply chain security and artifact management best practices.
• Work with platform, DevOps, and security stakeholders to align workflows, governance, and compliance needs.
• Drive adoption of policy enforcement, provenance, access controls, and other platform features.
• Monitor customer health, adoption metrics, and usage patterns; run check-ins and value reviews.
• Manage risks and blockers, troubleshoot build, distribution, and integration issues, and coordinate resolution with engineering and support.
• Capture customer feedback and translate it into product and process improvements.

Requirements

• 4–6 years of experience in Customer Success, a similar role, or software development.
• Experience working with technical software products or developer tooling.
• Demonstrable experience maintaining commercial relationships.
• Critical-thinking and problem-solving skills.
• Familiarity with fully remote, asynchronous work environments.
• Effective English communication with both technical and non-technical audiences.
• Ability to learn quickly, acknowledge knowledge gaps, and work hands-on, creatively, adaptably, and with attention to detail.

Culture & Benefits

• Remote-first work with online collaboration tools and access to a Belfast headquarters.
• Competitive compensation package including pre-IPO equity.
• Private healthcare, generous annual leave, and flexible, family-friendly working practices.
• Professional development budget for equipment, training, books, conferences, travel, and certifications.
• Regular company activities, including Belfast off-sites twice a year.