Onboarding Specialist (SaaS)

Location: Fortitude Valley, Australia. Conditions: Australia. Flexi-time, working from home, and remote work are possible.

Company

hirify.global provides software for 11,000 hair and beauty salons globally, supporting salon operations, client adoption, and long-term business growth.

What you will do

• Manage the onboarding journey for new client accounts within monthly targets and agreed timelines.
• Coordinate software setup, configuration, and implementation tailored to each salon.
• Deliver onboarding sessions, workshops, demonstrations, instructor-led training, and promote hirify.global Academy.
• Help salon owners and staff adopt applicable features and achieve platform mastery before go-live.
• Build client relationships, resolve onboarding challenges, gather feedback, and improve onboarding processes.
• Conduct Graduation calls and document the handoff of successful clients to the Grow Team.

Requirements

• 2–4 years of experience in a client-facing, onboarding, or customer success role.
• Strong organisational and multitasking skills, with the ability to manage multiple client journeys concurrently.
• Excellent communication, presentation, interpersonal, problem-solving, and active-listening skills.
• Proficiency with CRM or onboarding tools.
• High empathy, patience, adaptability, self-motivation, and ownership when working with diverse clients and resolving issues.
• Ability to work independently in a remote environment.
• Commitment to customer focus, accountability, collaboration, communication, empathy, and resilience.

Nice to have

• Experience in the salon industry or with scheduling and management software.
• Familiarity with Gainsight.

Culture & Benefits

• Flexi-time, working from home, and remote work are possible for this position.
• Two wellness days and an employee assistance program.
• Competitive compensation and an employee share purchase scheme.
• Two weeks of leave for fertility treatment, pregnancy loss, and menopause, plus enhanced maternity and paternity benefits.
• Learning and development opportunities, development programs, and access to online resources including LinkedIn Learning.
• Three moving days and a commitment to equal opportunity.