Customer Success Manager I (Cybersecurity)

Location: Poland; other listed location: Seattle, Washington, United States. Hybrid and remote work model.

Salary: 180,000–193,000 PLN per year, plus eligibility for sales commissions and stock option grants.

Company

hirify.global develops a Network Detection and Response platform integrating network performance management, intrusion detection, forensics, packet-level analysis, and machine learning to protect connected enterprises.

What you will do

• Analyze customer requirements and promote high-value applications of hirify.global products and services.
• Lead onboarding, customer enablement, recurring meetings, working sessions, and business reviews.
• Build and maintain Customer Success Plans, document customer health and maturity, and improve engagement strategies.
• Support renewals, identify expansion opportunities, and coordinate with Sales on growth initiatives.
• Coordinate professional services, advanced training, community adoption, and self-service capabilities.
• Represent customer needs across Sales, Marketing, Product, Support, and development teams, contributing to roadmap priorities.

Requirements

• German and English language skills are essential.
• Exceptional verbal and written communication skills, with the ability to present to varied audiences.
• Experience building and managing internal and customer relationships.
• Strong documentation, follow-up discipline, attention to detail, ownership, and independent initiative.
• Ability to work flexible hours to support international customers.
• Growth mindset and motivation to develop technical knowledge in cybersecurity and networking.
• Intermediate-level skills with email, spreadsheet, and presentation applications.

Nice to have

• Formal cybersecurity or networking qualifications or training.
• Experience in project management, customer success, or customer relationship management.

Culture & Benefits

• Values include purposeful work, integrity, resourcefulness, innovation, and shared success.
• Health, dental, and vision benefits, with family participation options where applicable.
• Flexible PTO, prorated sick time, federal holidays for US employees, and three paid volunteer days.
• Educational reimbursement, applicable FSA and dependent care accounts, EAP, and retirement benefits through 401(k) employer match or pension where applicable.
• Additional benefits include eligible discretionary bonuses, pet insurance and parental leave for US employees, and a hybrid and remote work model.