Onboarding Manager (Software Supply Chain)

Location: Remote-first; must be based in the UK or Ireland and have the right to work independently without requiring sponsorship. Regular travel may be required for team meetings, events, and customers.

Company

hirify.global provides an artifact management platform that helps software organizations control and secure their software supply chains through private repositories, security policies, integrations, and observability.

What you will do

• Own onboarding and rollout for new enterprise customers from kickoff through closure and business-as-usual adoption.
• Define and document technical architectures tailored to customer software supply chain and security requirements.
• Coordinate customer and internal teams, manage deliverables, set expectations, and track deployment roadmaps.
• Lead communication with platform engineering, DevOps, security, product, engineering, support, and other stakeholders.
• Monitor timelines, report status, proactively manage risks, and troubleshoot deployment issues.
• Build trusted customer relationships and use feedback to drive product improvements.

Requirements

• Experience in Customer Success, Solutions Architecture, or Technical Account Management, focused on onboarding and enterprise customers.
• Strong project management experience across large-scale deployments in complex enterprise environments.
• Extensive experience with cloud-based platforms, DevOps tools, and enterprise-scale software rollouts.
• Deep technical understanding of software products, including defining system architectures and guiding technical discussions.
• Excellent communication skills across technical and non-technical stakeholder groups at all levels.
• Proactive problem-solving skills, with the ability to anticipate and resolve issues before they affect project success.
• Willingness to travel as needed to meet enterprise customers and stakeholders in person.
• Highly skilled, creative, hands-on, adaptable, detail-oriented, and self-starting.

Culture & Benefits

• Remote-first working model with access to a Belfast headquarters and regular company off-sites.
• Flexible working practices, generous annual leave, and health and well-being benefits for employees and families.
• Professional development support covering equipment, training, books, conferences, travel, and certifications.
• Competitive compensation package including pre-IPO equity and private healthcare.
• Culture based on collective ownership, honesty and transparency, customer collaboration, and a sustainable pace.
• Regular travel may be required monthly for team meetings and quarterly for events and customers.