IT Support Team Leader (Microsoft Intune)

Location: Birmingham, UK; onsite and office based

Salary: £35,000–£40,000 per year; permanent position

Company

hirify.global, through SF Technology, is partnering with a distribution business to hire an IT Support Team Leader.

What you will do

• Provide hands-on desktop support across Windows devices and Microsoft 365.
• Lead the ongoing Microsoft Intune implementation and device management.
• Support Azure services, patching, backups, and IT security.
• Troubleshoot network issues and coordinate with external suppliers.
• Support business users with ERP system queries across office and warehouse teams.
• Improve documentation, mentor colleagues, and help recruit a junior team member.

Requirements

• Strong hands-on IT support experience.
• Practical experience implementing and supporting Microsoft 365 and Intune.
• Confidence configuring and troubleshooting Windows PCs and laptops.
• Understanding of networking, firewalls, switches, and IT security.
• Clear communication skills and the ability to support colleagues across office and warehouse environments.
• Previous management experience is not essential; the role may suit an experienced support engineer moving into a first leadership position.

Nice to have

• ERP support experience.
• Relevant Microsoft certifications.
• Experience in a distribution environment.

Culture & Benefits

• Permanent, office-based employment in Birmingham.
• Hands-on leadership role combining technical support with team coordination and development.

Hiring process

• Apply directly or contact SF Technology for a confidential discussion.