IT Service Desk Analyst

Location: Manchester, Greater Manchester, United Kingdom; Oxford Road. The role includes in-person support desk duties. Applicants must demonstrate the right to work in the UK; the role is not eligible for Skilled Worker visa sponsorship.

Salary: £27,865–£29,354 per annum, depending on experience.

Company

hirify.global is an educational institution supporting staff and students through IT services.

What you will do

• Handle an individual queue of customer calls and support tickets.
• Provide critical IT support by telephone, at the in-person support desk, and through the digital platform.
• Identify, gather, and validate customer needs with empathy.
• Make decisions on issue resolution and fulfilment of user needs with team guidance.
• Communicate with users in person, by phone, email, and through reports.
• Apply attention to detail and quality standards while solving problems and escalating for support when needed.

Requirements

• Proficiency in everyday desktop software.
• Ability to listen empathetically, understand user challenges, and identify customer needs.
• Strong attention to detail and consistent application of quality standards.
• Effective verbal and written communication skills across in-person, telephone, email, and reporting channels.
• Problem-solving ability and readiness to think on your feet.
• Right to work in the UK is required.

Culture & Benefits

• Collaborative, close-knit IT Support Team that supports and learns from one another.
• Work guided by empathy, diversity, enquiry, challenge, and community values.
• Generous employer pension contribution.
• Christmas closure across departments outside annual leave and bank holidays.
• Purple Place employee discount platform.

Hiring process

• Applications close at midnight on the stated closing date.
• Role, shortlisting, and interview enquiries can be directed to Liz Chinn.