Senior Relationship Manager (Fintech)

Location: London, United Kingdom; hybrid workplace

Company

hirify.global builds universal financial infrastructure for the digital economy, providing accounts in over 40 currencies, FX, on/off-ramp services, international and domestic payments, and Open Banking through a single API.

What you will do

• Own and develop an assigned client portfolio, building long-term relationships that support satisfaction and retention.
• Build relationships with key stakeholders, understand strategic priorities, and act as the main contact for complex queries, escalations, and account direction.
• Identify cross-sell and upsell opportunities and lead account-planning conversations with clients and internal teams.
• Coordinate Operations and other teams to resolve issues and deliver an effective end-to-end client experience.
• Provide proactive support, share best-practice guidance, and monitor client outcomes.
• Maintain accurate CRM and Salesforce reporting and contribute to Customer Success improvement projects.

Requirements

• 7–15 years of experience in client-facing relationship management, account management, or sales within FX, banking, cross-border payments, fintech, or a similar environment.
• Experience supporting customers from varied backgrounds and building effective stakeholder relationships.
• General understanding of FX, bank transfers, fintech, and PSD2, with an interest in payments and financial infrastructure.
• Basic understanding of APIs and confidence discussing client requirements with internal teams.
• Proficiency with CRM systems, preferably Salesforce, including reporting and accurate client management.
• Confidence using Microsoft Office and workplace communication or project tools such as Slack, Trello, or HubSpot.
• Ability to drive projects, improve operational efficiency, and propose practical solutions.
• Excellent communication skills, including the ability to manage challenging conversations and influence C-level stakeholders.
• Proactive, self-motivated approach and willingness to go beyond the baseline to support clients.

Nice to have

• Exposure to crypto or digital assets.

Culture & Benefits

• Hybrid work in London with Wednesday office breakfasts, office fruit, a full bar, and regular team socials.
• £3,000 personal training budget and discounted gym membership with up to £80 towards any gym.
• Cycle to Work scheme, travel loan, and corporate discounts through PerkBox.
• Company pension plan and health, dental, and life insurance.
• 25 days of annual leave plus bank holidays, an additional birthday day off, and social volunteering leave.

Hiring process

• Submit a CV through the application process.
• Applications from recruitment agencies are accepted only from partners with a relevant agreement through the People and Talent team.
• Submitting an application confirms awareness of hirify.global’s Talent Acquisition AI Transparency and Privacy Notice.