Support Engineer Tier 2 (CyberArk)

Location: Guadalajara, Mexico — Hybrid (remote and in person)

Company

hirify.global is the hiring company for this technical support engineering role.

What you will do

• Ensure the security and availability of the CyberArk Privilege Cloud PAM environment.
• Troubleshoot the Web Portal, Password Manager, Session Manager, Vault infrastructure, session management, and web access portals.
• Analyze cloud and component logs to resolve integration, connectivity, and session-recording issues.
• Manage and rotate privileged credentials across Windows, Linux, and database platforms.
• Provide Enterprise IT teams with guidance on vaulting practices and secure access workflows.
• Collaborate with Engineering and Global Support to report and test patches for SaaS-based PAM environments.

Requirements

• 3+ years of experience in enterprise Systems Administration or L2 Technical Support.
• Solid experience with Windows Server 2016, 2019, or 2022.
• Experience administering Windows Clustering and Network Load Balancing (NLB).
• Experience with Linux or Unix operating systems and command-line proficiency.
• Proficiency in TCP/IP, DNS, firewall configuration, and packet analysis for SaaS-to-on-premises connectivity.
• Computer Science education and/or relevant technical certifications, such as Microsoft or Security+.
• Ability to perform root-cause analysis using Event Viewer, PowerShell, and system logs.
• English proficiency at C1 level.

Culture & Benefits

• Full-time employment.
• Hybrid work combining remote and in-person work in Guadalajara, Mexico.