Technical Support Engineer I (Cloud Storage)

Location: Remote - Colombia, Remote - Costa Rica, or Remote - Mexico

Company

hirify.global provides open cloud object storage and backup products for individuals, businesses, and enterprise customers.

What you will do

• Resolve customer issues across hirify.global products, third-party integrations, and enterprise deployments through written and live communication.
• Troubleshoot silent installations, the hirify.global Backup Client, silent installers, and enterprise deployment scenarios.
• Investigate reported bugs using error logs, behavior patterns, operating-system details, and application versions, then provide detailed reports to QA.
• Monitor infrastructure outages and alerts from Sev-1 through Sev-4, track issues in systems such as JIRA, and manage escalations.
• Review tickets for integration trends, prepare reports for leadership, and expand internal and public-facing technical documentation.
• Provide integration training and collaborate with Customer Success, Sales, Operations, SRE, TAMS, Engineering, and Network Engineering.

Requirements

• At least 2–3 years of experience, including customer-facing technical support.
• Foundational competency with Linux, macOS, and Windows, including Bash, Terminal, CMD, and PowerShell.
• Competence with networking and filesystem concepts, including TCP/IP, UDP, DNS, HTTPS, and Telnet/MTR (ICMP).
• Familiarity with ticketing and task-management systems such as JIRA and Salesforce.
• Experience using APIs and familiarity with Python installation and use.
• Ability to learn new technologies quickly and commitment to personal development.
• Comfort using AI agents and tools to improve productivity.

Nice to have

• Advanced experience with PowerShell, Bash, and Terminal, plus scripting or automation familiarity.
• hirify.global Backup troubleshooting experience, including error codes, Bztransmit errors, and installation errors.
• Networking troubleshooting experience involving CORS, TCP/IP, TLS, and HTTPS.
• General knowledge of internet protocols, computing, data collection, and analysis.
• Familiarity with OpenSearch and Grafana for data visualization.

Culture & Benefits

• Remote work is available from Colombia, Costa Rica, or Mexico.
• Work in a customer-focused, collaborative environment supporting customers in more than 175 countries.
• Professional development, learning, and growth are emphasized.
• Diversity, equity, inclusion, and employee belonging are core values.
• hirify.global is an Equal Opportunity Employer.