Azure Cloud Support Engineer - Tier 2 (Azure)

Location: Remote in Guadalajara, Sonora, Hermosillo, or Mexico City, Mexico

Company

hirify.global provides software and cloud solutions globally, helping organizations optimize software investments, modernize applications, and use cloud, data, and AI technologies.

What you will do

• Own complex Azure escalations through resolution across networking, compute, storage, identity, and monitoring services.
• Lead live troubleshooting sessions with customer IT teams during high-severity incidents, explaining business impact, findings, and next steps.
• Review escalations to Microsoft, identify investigation gaps, provide engineer feedback, and maintain customer communication.
• Investigate recurring incidents, document root causes, and recommend lasting fixes.
• Mentor engineers and convert lessons from complex cases into technical discussions, runbooks, and knowledge base articles.

Requirements

• Experience in technical support, cloud engineering, or infrastructure engineering, including production Azure environments.
• Advanced hands-on Azure networking skills, including hybrid connectivity and routing with VPN Gateway, ExpressRoute, and BGP.
• Hands-on troubleshooting of Azure VMs, storage accounts, RBAC, and Azure Monitor using Network Watcher, Log Analytics, Azure Portal, Azure CLI, and PowerShell.
• Experience managing tickets and escalations in Zendesk and ServiceNow.
• Strong written and verbal communication with technical and nontechnical audiences.
• Advanced C1 English, written and spoken.

Nice to have

• AZ-700 certification; AZ-104 is also valued alongside proven production networking experience.
• Experience in a managed service provider or 24/7 support environment.

Culture & Benefits

• Health and well-being benefits.
• Continuous learning and career development.
• Performance-based incentives and employee share participation.
• Flexible and hybrid work models.
• Participation in global projects.