Professional Cloud Network Support Engineer (Cloud Networking)

Location: Remote, Mexico

Company

hirify.global provides an Autonomous Knowledge Platform that unifies data, knowledge, and business context across on-premises, cloud, and hybrid environments, with AI-enabled enterprise intelligence.

What you will do

• Provide operational support for cloud networking and connectivity services across AWS, Microsoft Azure, and Google Cloud Platform.
• Investigate incidents and service requests, troubleshoot connectivity and performance issues, and perform root cause analysis with corrective actions.
• Support customer onboarding, network connectivity validation, infrastructure changes, and service restoration.
• Monitor service health, improve reliability and customer experience, and maintain SLAs, SLOs, and KPIs.
• Apply cloud security, compliance, governance, risk assessment, and operational documentation practices.
• Collaborate with Cloud Operations, SRE, Product Engineering, Service Delivery, Governance and Compliance, customer support, cloud providers, and customers; mentor junior engineers.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
• 3+ years of experience supporting enterprise network, cloud, or infrastructure environments.
• Strong knowledge of networking fundamentals, including TCP/IP, routing, DNS, VPNs, network security, enterprise architectures, and hybrid network routing.
• Experience with packet-level analysis and explaining TCP/IP communications using tcpdump and Wireshark.
• Experience validating and troubleshooting throughput, latency, packet loss, traffic flows, and bottlenecks with iperf, traceroute, and monitoring platforms.
• Hands-on experience with AWS, Azure, and GCP is required.
• Working knowledge of Linux administration, strong troubleshooting and analytical skills, and strong customer service abilities.
• Excellent written and verbal communication skills and the ability to work in a global, collaborative support environment.
• Required certifications: CCNA and at least one associate cloud certification, such as AWS Certified CloudOps Engineer Associate, AWS Certified Solutions Architect – Associate, or Microsoft Azure Network Engineer Associate (AZ-700).

Nice to have

• AWS Certified Advanced Networking – Specialty.
• Google Professional Cloud Network Engineer.
• ITIL Foundation Certification.

Culture & Benefits

• Remote work from Mexico within a 24x7 global support model.
• Flexible work model focused on autonomy, well-being, and an inclusive people-first culture.
• Customer-first environment focused on service quality, operational excellence, and continuous learning.
• Regular collaboration across technical and non-technical teams during critical incidents and service delivery activities.