Motor Claims Handler (Motor Insurance)

Location: Liverpool City Centre, UK; hybrid working with a minimum of 3 days in the office. Working hours are Monday to Friday, 9:00am–5:30pm, 37.5 hours per week.

Salary: £28,747–£38,160 depending on experience, plus £2,000 annual bonus potential paid quarterly.

Company

hirify.global is a specialist insurance organisation with over 40 years of experience, more than 1,700 employees across the UK, and £750 million in insurance policies written in 2024.

What you will do

• Manage a portfolio of Fleet and Specialist motor claims from initial validation through settlement across all heads of damage.
• Validate indemnity and fraud, assess liability, communicate decisions, and establish exposure with claimants and representatives.
• Assess claim quantum, maintain accurate reserves, and use specialist motor engineers to reduce vehicle-loss exposure.
• Minimise indemnity spend through commercial decision-making, proactive diary management, and effective file and portfolio management.
• Meet performance objectives and follow company best practice and key strategies.
• Assist with coaching and mentoring less experienced claims handlers.

Requirements

• Persuasive, confident communication and relationship-management skills.
• Initiative, commercial judgement, motivation, teamwork, and the ability to work in an open, trusting, and respectful culture.
• Strong organisation, prioritisation, fact-finding, analysis, and decision-making skills.
• Significant experience handling personal injury and/or credit hire claims, with commercial market awareness.
• Extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly-rate costs.
• Experience handling injury claims outside the Low Value Personal Injury Claims Portal.

Culture & Benefits

• 35 days of holiday including bank holidays, with additional buy and sell options.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programmes, and ongoing learning opportunities.
• Flexible benefits, including early access to salary through the internal platform.
• Hybrid working options, recognition awards, social events, and an inclusive people-first culture.
• All roles are subject to DBS and financial checks. Applicants must have at least one year remaining on a Graduate or Post-Study Work visa; visa sponsorship is not available.

Hiring process

• Any employment offer is conditional on satisfactory completion of DBS and financial checks.
• Reasonable adjustments can be requested during recruitment or employment.