Customer Success Delivery Manager - Public Sector

Location: Paris, France; hybrid work arrangement; valid visa for France required

Company

hirify.global is a global software and cloud solutions provider and distributor with around 12,000 people across more than 70 countries.

What you will do

• Manage quote creation, order processing, and daily requests from public-sector customers and partners.
• Provide licensing support with cross-functional teams to address customer needs.
• Coordinate with Account Managers, Finance, Back Office, Procurement, and Sales Operations.
• Resolve escalations by partnering with customers, account teams, and internal support teams.
• Build knowledge of industry trends through training and collaboration with software publishers.

Requirements

• Experience supporting sales teams in acquiring, retaining, and growing customer relationships.
• Ability to manage priorities and high volumes of work while meeting tight deadlines.
• Strong relationship-building, verbal, and written communication skills.
• Ability to work independently, show initiative, and adapt to change.
• Understanding of operational policies, processes, and procedures, including researching, planning, and scheduling.
• Motivated, results-oriented, proactive, and solutions-focused mindset.
• Detail orientation, ability to break down complex tasks, and strong understanding of technology solutions.
• Professional-level English and French required.
• Valid visa for France required.

Culture & Benefits

• Global company culture based on six core values.
• Mentor support during onboarding and ongoing development.
• President’s Club recognition from leadership and peers.
• Training and lifelong education opportunities.
• Internal development and feedback opportunities through the Hire to Grow program.