Technical Success Manager (SaaS)

Location: Toulouse, France; hybrid role with 3 days in the office and 2 days remote

Company

hirify.global provides software delivery, security, and DevSecOps solutions through the hirify.global Platform, used by thousands of customers including most Fortune 100 companies.

What you will do

• Act as a trusted advisor and drive customer adoption, value realization, loyalty, lifetime value, and NPS/CSAT outcomes.
• Help customers create adoption and rollout plans for embedding the hirify.global Platform successfully.
• Understand customer strategies and use cases, identify expansion opportunities, and support timely renewals and upsells with Sales.
• Formulate and deliver customer projects according to agreed timelines, collaborating with Solution Engineering and Professional Services.
• Monitor customer health, communicate technical best practices, and act as the first escalation point.
• Develop expertise in the hirify.global Platform, including its value proposition, sales messaging, reporting, and success journey planning.

Requirements

• Bachelor’s or Master’s degree in technology, business, or management.
• 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery.
• 3+ years of experience in the software industry, preferably in SaaS companies.
• Ability to liaise effectively with customers, regional teams, and leadership.
• Ability to deliver effective technical presentations.
• Flexibility in working hours to accommodate hirify.global’s global presence.
• Occasional travel to visit customers in person in France.
• Native French speaker required for reading, writing, and speaking.
• Fluent English required for reading, writing, and speaking.

Culture & Benefits

• Hybrid working arrangement with three office days and two remote days per week.
• Regular collaboration with Sales, Solution Engineering, Professional Services, regional teams, and leadership.
• Flexible working hours to support global customer and team interactions.
• Occasional customer travel within France.