Strategic Customer Success Partner Coach - France (LMS)

Location: Remote anywhere in France; working remotely from outside France may be possible subject to tenure, performance, destination, length, and Remote Committee approval. Paris is listed as the role location.

Company

hirify.global provides a collaborative learning management platform that helps organizations upskill employees, customers, and partners through internal experts.

What you will do

• Own strategic French customer accounts and act as the escalation point for complex customer situations.
• Coach, mentor, and manage Client Success Partners, including performance reviews, OKRs, and career plans.
• Drive customer renewals, adoption, expansion, advocacy, and influenced sales with Account Executives.
• Build forecasts, report on churn, retention, expansion, product needs, and customer performance metrics.
• Lead customer experience meetings with decision-makers, HR and L&D leaders, and showcase collaborative learning use cases.
• Develop annual roadmaps for the French strategic customer market and improve customer support.

Requirements

• At least 10 years of extensive Customer Success experience, including 5 years in a management position.
• Successful experience as a Client Success Partner coach, with objectives achieved over the last 18 months.
• Experience managing complex customer situations and conducting meetings with CEOs, directors, or COMEX members at customer sites.
• Strong negotiation, stakeholder management, interpersonal, and conflict-management skills.
• Knowledge of French enterprise market dynamics, including corporate culture, L&D trends, and procurement.
• Ability to connect product capabilities with learning and development strategy and promote collaborative learning.
• Data-driven decision-making skills using churn, adoption, and customer success metrics.
• Coaching, mentoring, performance management, and career development planning experience.
• Fluent English and French at B2 level or equivalent required.
• Ability to support pre-sales, advise prospects on required support, and coordinate internal stakeholders to move projects forward.

Culture & Benefits

• Full remote work is possible anywhere in France with flexible hours.
• Work-from-home stipend, RTT, lunch vouchers, medical insurance, gym subscription, and one month of parental leave for the second parent.
• Compensation includes base salary, a variable component, and equity.
• Remote work outside France may be available under defined conditions and approval.
• Employee resource groups support mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.
• Equal opportunity workplace focused on diversity, inclusion, connectedness, and learning.

Hiring process

• Phone screen with the Talent Acquisition Manager, followed by a discovery meeting with the Senior Director of Customer Success.
• Case study with the Chief Customer Officer and Senior Director of Customer Success, then meetings with the VP Sales Enterprise and CEO.
• Meet and greet with the Customer Success team, references, and offer.