Director of Account Management, UKI (AI)

Location: London Office; based in the UK and ready to work 3+ days per week in the London office

Company

hirify.global is an AI-powered communications platform combining voice, SMS, WhatsApp, and 250+ integrations for more than 24,000 businesses worldwide. Its AI Voice Agents and AI products support customer conversations, revenue growth, and issue resolution.

What you will do

• Own UKI Core net revenue retention, gross revenue retention, and expansion MRR across SMB, Mid-Market, and Enterprise segments.
• Lead, coach, hire, and develop a team of approximately eight account management professionals, building succession capability.
• Make AIVA and AI Assist core parts of account plans, creating pipeline and expanding AI product sales within the installed base.
• Identify churn risks, execute structured save plays, and lead strategic renewals and customer escalations.
• Apply SPICED, MEDDPICC, disciplined pipeline management, CRM hygiene, forecasting, and QBR operating cadences.
• Define segment coverage models and book design, provide RevOps feedback, and represent UKI in EMEA leadership and executive customer discussions.

Requirements

• 8+ years of experience in SaaS, including 3+ years leading managers in Account Management, Customer Success, or a revenue-owning role.
• Demonstrated success improving NRR and achieving expansion targets at scale, with shareable metrics.
• Strong commercial judgment across pricing, contracts, and multi-year renewals.
• Experience with a structured sales methodology such as SPICED, MEDDPICC, or similar.
• Data fluency and disciplined forecasting, with confidence presenting to senior leadership.
• Interest in AI products and experience selling new product lines into an installed base.
• Based in the UK and fluent in English.
• Ready to work 3+ days per week in the London office.

Nice to have

• Experience in telephony, CCaaS, or communications software.

Culture & Benefits

• Opportunity to join hirify.global during a significant period of growth.
• Work-life balance is treated as important.
• Fast-learning, entrepreneurial environment with strong team spirit.
• Multicultural workplace with more than 45 nationalities.
• Competitive salary package and benefits.