Customer Account Director (EMEA)

Location: Hybrid position based in the Windsor office, with two days per week in-office; travel to clients and industry events is required. Candidates must have the legal right to work in the United Kingdom.

Company

hirify.global is a high-growth, PE-backed SaaS company providing a risk intelligence and response platform used by more than 4,000 clients to protect people and assets.

What you will do

• Develop and manage sales pipelines from prospecting through close, maintaining accurate activity records in Salesforce.
• Build account maps and territory plans to cross-sell within named enterprise accounts.
• Partner with Customer Success and Renewals to identify expansion opportunities, execute sales plans and proposals, and achieve expansion revenue targets.
• Understand customer objectives and use cases, communicate product value, identify new personas and contacts, and participate in customer QBRs.
• Review renewals, address adoption barriers and renewal risks, and manage licensing, contract, and renewal escalations.
• Collaborate with Sales, Marketing, and Product; support outbound campaigns and lead consultative presentations and demos.

Requirements

• 5+ years of account management or sales experience with a successful track record, preferably in SaaS.
• Experience managing a pipeline or roster of named accounts and accurately forecasting.
• Ability to map account whitespace, connect stakeholders across customer organizations, and influence people in varied roles, levels, and profiles to identify and close deals.
• Exceptional interpersonal skills and clear, concise written and oral communication.
• Ability to build rapport, negotiate, and set expectations with stakeholders, including executives.
• Comfort with ambiguity and experience adapting to rapidly changing environments and evolving sales processes.
• Ability to travel to clients and attend events and tradeshows throughout the territory.
• Must have the legal right to work in the United Kingdom; hirify.global does not sponsor.

Culture & Benefits

• Customer-focused, collaborative culture centered on protecting people and keeping them informed.
• Competitive base salary with variable commission and a company-wide bonus program.
• Flexible paid time off, parental leave, and fully paid medical, dental, vision, and life insurance benefits.
• 401(k) with a generous company match, rewards and incentives, and community service opportunities.
• Ongoing career development through the Learning & Development team.
• Meaningful work in a fast-moving global company with an award-winning culture.