Technical Account Manager (12-month contract)

Location: Melbourne or Sydney office, Australia

Company

hirify.global provides AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their workflows, priorities, and success outcomes.
• Create technical success plans, identify high-value use cases, and guide customers from deployment to active platform adoption.
• Use product usage, engagement, and health indicators to identify adoption gaps, underutilisation, retention risks, and time-to-value issues.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Provide technical health insights for renewals, QBRs, growth discussions, account strategy, expansion, upsell, and cross-sell activity.
• Represent technical users internally by communicating product feedback, risks, and success requirements.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realisation, and customer health improvement.
• Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
• Confidence engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• 12-month maternity leave contract.
• Eligible for hirify.global employee benefits, including healthcare and leave.
• Values include ownership, collaboration, high standards, urgency, continuous learning, integrity, and accountability.
• Full-time office-based work in Melbourne or Sydney, Australia.