APAC Account Manager (Cybersecurity)

Location: Melbourne, Victoria, Australia; hybrid work with office attendance required on Mondays and Wednesdays each week

Company

hirify.global provides cybercrime detection and disruption services for large companies and governments, protecting customers from phishing and other cyberattacks.

What you will do

• Manage a varied APAC customer portfolio across technology, financial services, retail, and other industries.
• Build long-term stakeholder relationships, adapting engagement from efficient account management to high-touch strategic support.
• Drive customer renewals, service expansion, and upsell processes throughout each partnership.
• Understand customer requirements, represent their needs internally, and coordinate service improvements.
• Present service performance results and explain cybercrime threat insights relevant to each customer’s business.
• Meet customers in person and remotely, attend customer visits and industry events, and collaborate with teams across APAC, the UK, and the US.

Requirements

• 3–4 years of Account Management experience managing a varied book of business, with a record of strong renewal and expansion outcomes and meeting or exceeding upsell targets.
• Renewal rate of 92% or above across a personal book of business.
• Ability to manage accounts efficiently at scale while providing personalised strategic engagement for priority accounts.
• Strong written, analytical, presentation, communication, and stakeholder-influence skills.
• Fluency in English and Mandarin is required; Mandarin is essential for supporting Mandarin-speaking APAC markets.
• Experience managing complex customer requests, communicating requirements internally, and managing customer expectations.
• Familiarity with CRM and account management tools.
• Self-motivation, determination, resilience, and a positive, solutions-focused approach.
• Ability to collaborate cross-functionally and across geographies.
• A genuine interest in developing cybercrime knowledge, including phishing and malware threats, is essential.

Nice to have

• Background in cybercrime or internet security.

Culture & Benefits

• Supportive and inclusive workplace with collaboration and team connection.
• Benefits and wellness programs.
• Adjustments to the hiring process are available so candidates can participate fully.