Senior Client Success Manager, East

Location: Florham Park, New Jersey, United States; hybrid

Salary: USD 114,900–193,000 per year

Company

Dun & Bradstreet provides business decisioning data and analytics that help companies grow, manage risk, and innovate.

What you will do

• Own the full client success lifecycle for complex global and enterprise clients, including adoption, value realization, satisfaction, retention readiness, and renewal support.
• Act as a senior trusted advisor, leading customer maturity discussions, maturity roadmaps, value plans, ROI evidence, and measurable business outcomes.
• Develop strategic T-Minus Retention Plans using customer health, adoption, risk, maturity, value, and stakeholder insights.
• Lead service reviews and Executive Business Reviews with client and executive stakeholders.
• Coordinate Sales, Product, Data, Technology, Delivery, Customer Service, and other post-sales functions around client priorities.
• Identify risks, growth signals, emerging needs, and new use cases; maintain customer success, account planning, retention, and health information in CRM systems.

Requirements

• At least eight years of experience working with large global clients on data and analytics delivered through complex enterprise solutions.
• Solid customer success or account servicing experience with complex enterprise solutions and a proven record of retention results through structured client success and retention planning.
• Strong understanding of customer health, customer maturity, value realization, Strategic Account Planning, T-Minus Retention Planning, risk mitigation, and growth-signal identification.
• Ability to build relationships with clients, executive stakeholders, senior decision makers, and internal stakeholders, with strong listening, presentation, communication, influencing, and interpersonal skills.
• Ability to lead customer maturity roadmap discussions and connect adoption, data-driven workflows, AI-enabled capabilities where relevant, and business outcomes to measurable client value.
• Strong service management, project management, stakeholder management, and cross-functional orchestration skills.
• Ability to collaborate with technical client success, advisory, and specialist functions when technical adoption, integrations, workflow configuration, solution architecture, technical assessments, implementation support, or AI readiness work is required.
• Client-centric approach, commercial judgment, ownership mindset, problem-solving ability, curiosity, independence, proactive collaboration, and continuous growth mindset.
• Ability and willingness to travel up to 25% as required.

Culture & Benefits

• Hybrid work environment with a global, diverse, collaborative, and innovation-focused culture.
• Generous paid time off, increasing with tenure, plus paid sick time.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Education assistance and extensive training resources.
• Paid volunteer days, donation matching, competitive 401(k) matching, and health and wellness benefits.
• Medical, dental, and vision insurance for employees and eligible dependents.