Manager, Customer Success - Service of Process (AI)

Location: Hybrid in Dallas, TX, with office attendance on Tuesday, Wednesday, and Thursday; other US locations include Columbus, OH; New York City, NY; and Glendale, CA.

Salary: $89,600.00–$157,000.00 USD, plus bonus eligibility.

Company

hirify.global provides professional information services combining domain knowledge with software, content, and customer services.

What you will do

• Own customer relationships and drive adoption, implementation, utilization, retention, and long-term value realization for AI-powered extraction solutions.
• Coordinate onboarding, implementation, adoption, support, and ongoing customer success activities across the customer lifecycle.
• Lead, coach, and develop the AI Solutions Consultant while aligning customer requirements, implementation activities, and success objectives.
• Define success criteria and business outcomes with customers; monitor customer health, satisfaction, utilization, operational performance, and KPIs.
• Represent customer needs and feedback across Product, Operations, Support, Sales, and Leadership to improve service delivery and customer outcomes.
• Support quote-to-order fulfillment, including price quotes, Statements of Work, customer project research, and project management of key engagements.

Requirements

• 5–7 years of post-secondary education in a related field or equivalent related work experience.
• At least 3 years in a similar Client Service, Account Management, Customer Success, or Sales Support role.
• Experience with standard operating procedures and process improvement, including structuring and documenting processes.
• Ability to translate processes into actionable workflows and identify process requirements and expected outcomes.
• Experience building a new team, establishing new processes, and implementing new workflows.
• Professional services and/or managed services experience.
• Experience working closely with consultants and engineers and leading teams through new product or service launches.
• Ability to operate effectively without an established playbook.
• Ability to work a hybrid schedule from the Dallas, TX office, attending in person on Tuesday, Wednesday, and Thursday.

Culture & Benefits

• Supportive small-team environment with professional development and growth opportunities.
• Medical, dental, and vision plans; 401(k); FSA/HSA; commuter benefits; and tuition assistance.
• Vacation, sick time, and paid parental leave.
• Inclusive and diverse workplace with equal employment opportunity and affirmative action commitments.
• Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Hiring process

• Interviews must be completed without AI tools, external prompts, AI-generated responses, or third-party support; violations may result in disqualification.
• Remove virtual backgrounds and participate in in-person interviews when requested.