Director, Customer Success (PropTech)

Location: Remote across most of the U.S.; applicants must be authorized to work for any employer in the U.S. Visa sponsorship is not available.

Company

hirify.global is a profitable, growth-stage PropTech company building AI and data SaaS products for the multifamily real estate industry, including a data platform covering 40M units.

What you will do

• Lead, coach, hire, and develop CSMs serving SMB, Mid-Market, and Enterprise customers.
• Own retention and renewal targets, forecasting, health scores, risk reviews, and save plans.
• Build executive relationships, support strategic accounts, and step into high-stakes renewals and escalations.
• Maintain accurate CRM and customer-health data; report on churn drivers, adoption gaps, and retention trends.
• Improve customer-success processes, playbooks, tooling, and product-release enablement.
• Partner with Sales, Product, Support, Implementation, Marketing, and MavenAI Customer Success to improve the customer experience.

Requirements

• 10+ years in Customer Success, account management, or a related client-facing role in B2B SaaS.
• 5+ years leading Customer Success teams, including hiring, coaching, and performance management.
• Proven ownership of retention and renewal targets for a book of business.
• Experience building relationships with VP- and C-suite-level stakeholders across complex, multi-stakeholder accounts.
• Experience with data platforms or multi-product SaaS environments and with operating rhythms such as forecasting, health scoring, and risk reviews.
• Experience with Salesforce.
• Ability to set clear expectations, give direct feedback, build structure, and work through operational details.
• Collaborative partnership with Sales, Product, Support, Implementation, and other functions.
• Bachelor's degree or higher.
• Applicants must be authorized to work for any employer in the U.S.

Nice to have

• Multifamily, PropTech, or real estate experience.
• Experience with Gainsight or Gong.

Culture & Benefits

• Remote-first work across most of the U.S., with in-person offsites.
• Flexible vacation policy and paid parental leave.
• Medical, dental, and vision insurance for employees and families.
• Company-paid short-term disability, long-term disability, and basic life insurance, plus supplemental and pet insurance options.
• 401(k) program and competitive salary.