Senior Customer Success Operations Manager (AI)

Location: Remote, United States

Salary: $123,100–$186,120 USD annual base salary, plus eligibility for incentive plans.

Company

hirify.global is a go-to-market performance company providing an AI revenue execution platform used by 2,500 organizations and more than 3.5 million users, with headquarters in San Diego and offices across North America, Europe, and Asia-Pacific.

What you will do

• Evolve Customer Success strategy and translate company and go-to-market priorities into scalable post-sale motions.
• Drive annual planning, customer segmentation, coverage strategy, and capacity modeling.
• Design customer lifecycle journeys from onboarding through renewal and expansion, including digital, pooled, and high-touch engagement models.
• Partner with Sales and Customer Success on renewal, expansion, churn, growth, product adoption, and customer value programs.
• Define KPIs and build executive-ready insights, narratives, Quarterly Business Reviews, and Board presentations.
• Lead cross-functional transformation initiatives, improve operational efficiency, drive adoption of new programs and tools, and identify opportunities for AI and automation.

Requirements

• 8+ years of experience in Customer Success operations, revenue operations, strategy, or a comparable analytical role within a B2B SaaS business.
• Experience owning segmentation, coverage, or capacity planning that shaped post-sale organizational resourcing.
• Strong quantitative skills and fluency in retention, expansion, and product adoption metrics, with the ability to build defensible business cases.
• Experience presenting recommendations to senior leadership and translating analysis into clear executive narratives.
• Hands-on experience with Customer Success and CRM platforms such as Salesforce and Gainsight, including related reporting.
• Ability to influence without authority across Sales, Marketing, Product, Support, and Professional Services.

Culture & Benefits

• Full-time remote position for candidates in the United States.
• Benefits and perks are available according to the employee's country.
• Inclusive workplace focused on employee growth, belonging, and equitable treatment.
• Equal opportunity employer with reasonable accommodation available during the application or recruiting process.
• Participation in hirify.global incentive plans in addition to base salary.