Customer Success Manager (Adoption)

Location: New York Metro Area, United States; hybrid work with 3 days per week in the NYC office required.

Base salary: $89,000–$110,000 per year, plus variable compensation.

Company

hirify.global provides a data-driven HRIS platform for mid-size and multinational companies, helping organizations connect, engage, develop, and retain employees.

What you will do

• Build and execute account-specific relationship frameworks, including status calls, quarterly business reviews, documentation, reference management, and account planning.
• Manage a portfolio of mid-market accounts with a focus on product adoption and usage.
• Help customers change their workplaces and achieve business goals while serving as a trusted advisor and ambassador of change.
• Represent the customer internally and collaborate with Product, Development, Marketing, and Sales.
• Protect existing revenue, identify risks and opportunities, assess account health, and develop churn-mitigation strategies.
• Meet net retention and CSAT/NPS KPIs through data-driven planning and execution, while maintaining strategic stakeholder relationships and internal advocacy.

Requirements

• Experience in SaaS account management or customer success, owning a book of business with net-retention targets.
• Experience in a client-facing B2B role.
• Passion for learning product functionality and strong technical aptitude.
• Executive project management skills and the ability to communicate effectively with C-suite stakeholders.
• Experience with Salesforce and web-based technologies.
• Strong work ethic, integrity, and desire to succeed.
• Desire to work in a fast-paced startup environment.
• Candidates without all the listed experience or skills are still encouraged to apply.

Nice to have

• Experience with SFDC, Asana, and/or ChurnZero.
• HR or HRM background.

Culture & Benefits

• Hybrid working model for Bobbers in the NY metro area; temporary work from anywhere for up to 2 months per year after 6 months.
• Competitive compensation, comprehensive medical, dental, and vision coverage from day one, and pre-IPO equity.
• 401(k) with a 3% company match, a $1,920 annual wellness stipend, Headspace membership, and expanded wellness benefits.
• Generous paid time off, company holidays, four quarterly Bob Balance Days, and a birthday day off.
• Home office allowance, two paid Social Impact days annually, frequent in-person and virtual events, and a dog-friendly NYC office.